Refund policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:
  • In the same condition that you received it
  • Unused and unworn
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at: byhouseofwick@gmail.com or through our Contact Us page.
If your return is approved, we will provide instructions on how and where to send your package.
Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Items sent back without first requesting a return will not be accepted.
For any return-related questions, please contact us at byhouseofwick@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:
  • Your item is damaged
  • Your item is defective
  • You received the wrong item
We will evaluate the issue and work with you to resolve it promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for return:
  • Custom or personalized products
  • Perishable goods (food, flowers, plants)
  • Personal care or beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards
If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:
  1. Return the original item (subject to approval)
  2. Place a new order separately
We do not process direct exchanges.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must be:
  • Unused
  • In original packaging
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved:
  • Refunds will be issued to your original payment method
  • Processing may take up to 10 business days
  • Your bank or credit card provider may take additional time to post the refund
If more than 15 business days have passed since approval and you have not received your refund, please contact us at byhouseofwick@gmail.com.