Thank you for shopping with House of Wick. Every candle is hand-poured in small batches in Austin, Texas. Please review the details below regarding our shipping options and timelines.

Order Processing

Orders are processed and dispatched within 3–5 business days (Monday through Friday, excluding holidays). Because our candles are made by hand, some orders — particularly made-to-order pieces, large orders, and orders placed during peak seasons — may take longer. If your order will be delayed beyond this window, we will email you.

Once your order ships, you will receive a confirmation email with tracking information. The delivery times listed below begin after your order has shipped and do not include processing time.

U.S. Shipping Rates

We currently ship within the United States only. We do not ship internationally at this time. Shipping rates are calculated on your order subtotal before taxes.

Free Shipping

Orders of $65.00 and up qualify for free Economy shipping, applied automatically at checkout. No code required.

Economy Shipping (5–8 business days)
Orders $5.00–$64.99: $6.00
Orders $65.00 and up: Free

Standard Shipping (3–4 business days)
Orders $5.00–$64.99: $8.00
Orders $65.00 and up: $10.00

Express Shipping (1–2 business days)
Orders $5.00–$24.99: $12.00
Orders $25.00–$49.99: $15.00
Orders $50.00–$74.99: $20.00
Orders $75.00 and up: $25.00

Shipping options and costs are displayed at checkout before payment is completed.

Local Pickup

Local pickup is available free of charge at checkout for customers in the Austin area. We will email you as soon as your order is ready to collect, along with pickup instructions. Please wait for that email before heading over — pickup orders are subject to the same processing time as shipped orders.

Shipping Carriers

We ship using trusted carriers including USPS, UPS, and FedEx. Carrier selection depends on the shipping method chosen and the delivery address.

Delivery Delays

All delivery windows are estimates, not guarantees. Delays caused by shipping carriers, weather conditions, or peak-season volume are outside our control.

Lost, Stolen, or Damaged Parcels

Please inspect your order as soon as it arrives. If your candles arrive damaged, or your parcel is marked delivered but missing, email us within 7 days of the delivery date with your order number and photographs of the parcel and contents. We will work with you to make it right.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are unable to reroute a parcel once it has shipped. Orders returned to us as undeliverable due to an incorrect or incomplete address can be reshipped at the customer's expense.

Contact Us

Email: byhouseofwick@gmail.com